Nurbani Kartika L. Impact of The Establishment of Listening Skills on the Quality Level of Customer Complaints Handling Ability (Case Study in Business Communications Course Students Yogyakarta). jrssem [Internet]. 2022 Feb. 20 [cited 2026 Apr. 18];1(7):947-53. Available from: https://www.jrssem.publikasiindonesia.id.solusipublish.com/index.php/jrssem/article/view/93